This Texting Terms of Use applies when you give prior express consent to get text messages from us. Text messaging may include one-time or recurring texts related to the following programs:

• Healthcare reminders. Messages may include reminders such as preventive health screenings, flu shots, mammograms, colonoscopy, etc. Message frequency varies.
• Pharmacy order notifications. Messages may include reminders when your medication needs to be refilled or is ready to be sent. Message frequency varies.
• Pharmacy care information. Messages may include important information about your pharmacy plan or authorization. Message frequency varies.
• Medication reminders. Specific or general reminders when it’s time to take your medication. Message frequency varies.
• Program and services. Messages may include information about programs that are available to you such as: diabetes, heart conditions, cancer care, wellness, weight management, quit smoking, etc. Message frequency varies.
• Appointment scheduling and reminders. Messages may include confirmations, reminders or cancellations. Message frequency varies.

We both agree that the only way to end text messages for a specific texting program is to reply STOP. You understand and approve that replying STOP to one texting program will not opt you out of all programs that you are enrolled in. You must reply STOP to each texting program that you no longer want to be a part of.

In all programs, you may text HELP for help. You can also contact the patient advocate team at 1-888-781-9355.  Text messages may be sent to your mobile number using an automatic dialing system. Message and Data rates may apply. Text messaging may not be available from all carriers.

IF YOU NO LONGER WANT TEXT MESSAGES FROM US, YOU MUST REPLY STOP TO EACH TEXTING PROGRAM YOU ENROLLED IN.

After you send “STOP” to us, we may send you a message to make sure that you no longer want to get text messages from that program. After this, you will no longer get text messages from us from that texting program. If you want to join again, just sign up as you did the first time and we will start sending text messages to you for the programs you have signed up for.

We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if the network is down. Factors beyond the power of wireless carriers may get in the way of message delivery. This may include the terrain, how close you are to buildings, foliage, weather, and your equipment. We and your wireless provider will not be liable for losses or damages that come from:

• a message not delivered, a message delivered late, or
• a message that goes to the wrong number; or
• inaccurate or incomplete content in a text message.

We are not liable for your use or reliance on the content of any text message.

We can deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages***

If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have questions about our services, call 1-844-852-9510 or contact your care team.

These Terms of Use are governed by Minnesota law, without reference to its rules regarding choice of law.

Privacy & security

We recommend you use a password to open your mobile device. Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA notice of privacy practices.

Questions about the texting terms of use

What type of text messages will I get?

Text messages may include one-time or recurring texts. These messages may include information about your benefits, programs, products, services, or tools.

Can I choose the type of text messages I get?

Yes. You can choose the type of text messages you want.

How often will you send texts and how many will I get?

When you choose a recurring text program, we will let you know how often we will send a text and the number of texts you will get.

I want to stop receiving text messages, what do I do?

To stop receiving text messages for a specific program, reply STOP to the text. If you no longer want any text messages, you must reply STOP to each program you want to end.

If I reply STOP for one texting program, can I stay in another program?

Yes. When you reply STOP to one texting program, you will still get text messages from your other programs.

What if my mobile number changes?

Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes.

What is a personalized text message?

A personalized text message may help you take care of your health. These messages may include doctor’s appointment reminders, educational information or suggestions to help you lower your costs or improve your health. These messages are unique to you and may show medical or mental health conditions, such as pregnancy. When you choose personalized messages, the text messages may be seen by someone else who can get into your phone. We suggest that you use a password.

I signed up for text messages, but I did not get one. Why not?

Text messaging may not be available from all wireless providers. You may not get a message if your wireless network is down or you are not within a service range. We and your wireless provider will not be liable for losses or damages that come from:

• A message not delivered, a message delivered late, or
• A message that goes to the wrong number; or
• Inaccurate or incomplete content in a text message.

We are not liable for your use or reliance on the content of any text message.

We and Us means Collaborative Care Holdings, Inc. and their current and future owned, affiliated, or managed clinical practices: 4C Medical Group, PLC; ACN Group of California, Inc.; AHN Accountable Care Organization, LLC; American Health Network of Indiana, LLC; American Health Network of Ohio, LLC; American Health Network of Ohio Care Organization, LLC; AppleCare Hospitalists Medical Group, Inc.; AppleCare Medical ACO, LLC; AppleCare Medical Group – St. Francis, Inc.; AppleCare Medical Group, Inc.; Arcadia Outpatient Surgery Center, L.P.; ARTA Health Network, P.C.; ARTA Western California, Inc.; Aveta Arizona, Inc.; Aveta Kansas City, Inc.; Aveta Tennessee, Inc.; Beaver Medical Group, PC; Bexar Imaging Center, LLC; CareMount Medical, P.C.; Centers for Family Medicine, GP; Clinical Partners of Colorado Springs, LLC; Colorado Innovative Physician Solutions, Inc.; EPIC Health Plan; The Everett Clinic, PLLC; Everett Physicians, Inc. P.S.; First Hill Surgery Center, LLC; Greater Phoenix Collaborative Care, P.C.; HCP ACO California, LLC; HealthCare Partners Affiliates Medical Group; HealthCare Partners ASC-HB, LLC; HealthCare Partners ASC-LB, LLC; HealthCare Partners Associates Medical Group, P.C.; HealthCare Partners Medical Group, P.C.; Indiana Care Organization, LLC; Inspiris Medical Services of New Jersey, P.C.; INSPIRIS of Michigan Medical Services, P.C.; INSPIRIS of New York IPA, Inc.; INSPIRIS of New York Medical Services, P.C.; INSPIRIS of Pennsylvania Medical Services, P.C.; INSPIRIS of Texas Physicians Group, Inc.; LifePrint Health, Inc.; LifePrint East, Inc.; The Magan Medical Group; MedExpress, Inc. – Delaware (DE); MedExpress Urgent Care, Inc. (OH); MedExpress Urgent Care Kansas, P.A. (KS); MedExpress Urgent Care Arkansas, P.A. (AR); MedExpress Urgent Care, P.C. – Georgia (GA); MedExpress Urgent Care, PC. – Indiana (IN); MedExpress Urgent Care, P.C. – Maryland (MD); MedExpress Urgent Care, P.C. – Massachusetts (MA); MedExpress Urgent Care Missouri P.C. (MO); MedExpress Urgent Care, P.C. – Michigan (MI); MedExpress Urgent Care – New Jersey, P.C. (NJ); MedExpress Urgent Care – Northern New Jersey, PC; MedExpress Urgent Care, P.C. – Oklahoma (OK); MedExpress Urgent Care, P.C. – Pennsylvania (PA); MedExpress Urgent Care, P.C. – Tennessee (TN); MedExpress Urgent Care, P.C. – Virginia (VA); MedExpress Urgent Care, Inc. – West Virginia (WV); MedExpress Urgent Care of Boynton Beach, LLC (FL); Medical Clinic of North Texas, PLLC d/b/a USMD Physician Services; Mobile Medical Services, P.C.; Monarch Health Plan, Inc.; Monarch Healthcare, A Medical Group, Inc.; Mountain View Medical Group, LLC; NAMM Medical Group Holdings, Inc.; NAMM MGH, Inc.; New West Physicians, Inc.; Northridge Medical Group, Inc.; NPN IPA Washington, PLLC; OptumCare ACO New Mexico, LLC; OptumCare Colorado ASC, LLC; OptumCare Colorado Springs, LLC; OptumCare Colorado, LLC; OptumCare Endoscopy Center New Mexico, LLC; OptumCare Florida CI, LLC; OptumCare Florida, LLC; OptumCare New Mexico, LLC; OptumCare South Florida, LLC; Optum Clinic, P.A.; Optum Health Plan of California; Optum Medical Services of California, P.C.; Optum Medical Services of Colorado, P.C.; Optum Medical Services, P.C.; Optum Palliative and Hospice Care, Inc.; Optum Palliative and Hospice Care of Pennsylvania, Inc.; Optum Palliative and Hospice Care of Texas, Inc.; Optum Washington Network, LLC d/b/a Optum Care Network; PlusOne Holdings, Inc.; Physician Associates of the Greater San Gabriel Valley; Physician Partners Medical Group, Inc.; The Polyclinic, PLLC; Primary Care Associated Medical Group, Inc.; Prime Community Care, Inc.; PrimeCare Medical Group of Chino Valley, Inc.; PrimeCare Medical Networks, Inc.; PrimeCare of Citrus Valley, Inc.; PrimeCare of Corona, Inc.; PrimeCare of Hemet Valley, Inc.; PrimeCare of Inland Valley, Inc.; PrimeCare of Moreno Valley, Inc.; PrimeCare of Pomona Valley, Inc.; Premier Choice ACO, Inc.; Prime Community Care of Central Valley, Inc.; PrimeCare of Redlands, Inc.; PrimeCare of Riverside, Inc.; PrimeCare of San Bernardino, Inc.; PrimeCare of Sun City, Inc.; PrimeCare of Temecula, Inc.; Valley Physicians Network, Inc.; Coachella Valley Physicians of PrimeCare, Inc.; ProHealth Ambulatory Surgery Center, Inc.; ProHealth Care Associates, LLP; ProHealth Care Accountable Care Medical Group, PLLC; ProHealth Physicians, P.C.; ProHealth Urgent Care Medicine, PLLC; Redlands Family Practice Medical Group, Inc.; Reliant Medical Group, Inc.; Riverside Community Healthplan Medical Group, Inc., d/b/a Riverside Physician Network; Riverside Pediatric Group, P.C.; Robert B. McBeath, M.D. II, P.C.; Robert B. McBeath, M.D. III, P.C.; Robert B. McBeath, M.D., Professional Corporation; Talbert Medical Group, P.C.; Unimerica Insurance Company; Unity Health Network, LLC; Urology Specialists Pediatric Division, PLLC; U.S. Behavioral Health Plan, California; USMD Cancer Treatment Centers, LLC; USMD Diagnostic Services, LLC; WellMed Medical Group, P.A.; WellMed Networks of Florida, Inc.; WellMed Networks, Inc.; WellMed Networks-DFW, Inc.; WellMed of Las Cruces, Inc.; WND Medical, PLLC; XLHome Michigan, P.C.; XLHome Northeast, P.C.; XLHome Oklahoma, Inc.; XLHome, P.C.